Trusted Aged Care Services (Home Care Packages)
At Basic Home Care, we specialise in delivering compassionate, personalised support. Through Home Care Packages and the upcoming Support At Home program, we help clients across Brisbane, the Gold Coast, and the Sunshine Coast live confidently and comfortably in their own homes.
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Providing Excellence Through the Australian Aged Care System
Remaining independent at home is important to living a fulfilling life. That’s why we provide tailored support through government-funded Home Care Packages, designed to help seniors with everyday living.
Our experienced support workers assist with personal care, household tasks, gardening, and social outings. We listen carefully to your needs and create a flexible care plan that respects your choices while improving your comfort, safety, and wellbeing.
What is a Home Care Package?
A Home Care Package (HCP) is a government-funded program that supports Australians aged 65+ (50+ for First Nations Australians) who need extra help to continue living at home.
Packages cover assistance with daily care needs, domestic work, gardening, transport, and social outings.
Package Levels Available:
- Level 1: Basic support needs
- Level 2: Low-level care requirements
- Level 3: Intermediate care needs
- Level 4: High-level complex care
The level you receive is determined by an assessment through My Aged Care, based on your individual support needs.
Working Together to Support You at Home
Basic Home Care has partnered with Trilogy Care, a registered Home Care Package provider, to ensure you get the most out of your funding. This partnership allows you to focus on living well, while we take care of the details.
- Trilogy Care manages your Home Care Package funds, administration, and compliance as the registered provider. They offer a self-management approach that gives you more choice and flexibility, while charging lower management fees compared to traditional models.
- Basic Home Care delivers the actual day-to-day support from personal care and domestic assistance to gardening, transport, and social activities.
Together, we make sure your package is used effectively, giving you more hours of care and the ability to choose the services that best suit your lifestyle.
How our Funding Partnership Works
Home Care Packages are only managed by registered providers.
- Trilogy Care is the registered provider that manages your Home Care Package funds and administration.
- Basic Home Care delivers the actual day-to-day services, including support workers, domestic help, transport, and social support.
This partnership allows you to focus on your well-being while we take care of the details.
Applying for the Home Care Package Process
Getting started is straightforward, and our team can guide you through the steps:
Check Eligibility
Apply for an assessment with My Aged Care
You can do this on their website or over the phone:
Website: myagedcare.com.au
Phone: 1800 200 422
ACAT Assessment
If eligible, you will be booked in to have a visit from the Aged Care Assessment Team for an ACAT assessment.
An assessor will review your needs at home or over the phone.
Assessment Outcome
My Aged Care will mail you an outcome letter
The letter will include:
- Whether you’re eligible for services
- The services you’re eligible to receive, and
- Other supporting information
Package Assignment*
When you’re assigned a package, you will receive a letter from My Aged Care with a referral code.
Call your preferred Home Care Package provider.
If you would like to use Trilogy Care, call us on 1300 459 190
*You will be placed in the National Priority System until a package is assigned.
The National Priority System is the way the Australian Government prioritises the allocation of Home Care Packages. It is a waitlist based on the needs and circumstances of individuals, regardless of where you live.
Your Home Care Package Options
Through our partnership with Trilogy Care, you can choose how your Home Care Package is managed.
Option | What’s Included |
Self Managed | • Lower management fee • No setup, daily, or exit fees • More hours of support • You control how funds are spent |
Self Managed PLUS | • Dedicated care coordinator • No setup, daily, or exit fees • Hands-on support for planning and managing services |
With both options, Trilogy Care manages your funds while Basic Home Care delivers the services, ensuring your care is flexible, transparent, and tailored to your needs.
Why choose Basic Home Care as your aged care provider?
- Expert Team: Skilled, caring support workers focused on your comfort.
- Tailored Plans: Services designed around your lifestyle and preferences.
- Local Experience: Supporting families across Brisbane, the Gold Coast, and Sunshine Coast.
- Clear Partnership: Trilogy Care manages your funding, while we focus on delivering your care.
We are committed to making your home life easier, safer, and more enjoyable.
Our Services Through Home Care Packages
Personal Care
Showering, dressing, grooming, mobility assistance
Domestic Assistance
Cleaning, laundry, meal preparation, shopping help
Gardening & Home Help
Light gardening and household maintenance
Transport & Outings
Travel to appointments, shopping, or social activities
Social Support
Companionship and community participation
Respite for Carers
Short-term breaks for family members and carers
(Note: Home Care Packages do not cover nursing services, emergency care, or 24/7 supervision.)
Frequently Asked Questions
Wait times vary depending on demand and your assessed level of need. While Level 1 packages may be allocated faster, higher-level packages (3 and 4) can take longer due to priority waitlists.
Home Care Packages are flexible. If your needs increase, you can request a review through My Aged Care, which may result in approval for a higher-level package. Your care plan with Basic Home Care will also be updated to reflect your changing requirements.
Yes. Many clients use their package alongside other community services, respite care, or privately funded supports. This ensures you have a complete mix of care tailored to your needs.
If you’re placed on the National Priority System waitlist, you may be eligible for entry-level support through the Commonwealth Home Support Programme (CHSP) while waiting for your Home Care Package.
Home Care Packages will transition into the government’s new Support At Home program. This upcoming change will simplify the funding system, but you’ll continue to receive the same type of in-home care services through Basic Home Care.
Yes. Once you are assigned a package, you’ll sign a Home Care Agreement. This outlines your services, costs, and responsibilities, ensuring everything is clear and transparent.
We are a local provider with a strong community focus. That means personalised attention, direct communication, and flexible care planning. Unlike larger providers, you’ll know your support workers and have consistency in your care.
Get in Touch
Still looking for the best-quality disability care on the Gold Coast? Then we’d love to hear from you and answer any questions that you may have. Just contact us by filling out our online enquiry form. We look forward to hearing from you soon!
Disability Support Services
What are disability support services?
Disability services provide assistance to people with disabilities so that they can live independently and participate in the community. These services can include help with everyday tasks, personal care, transport, and access to education and employment.
How can I get funding for disability support services?
There are a number of ways to finance disability services. The National Disability Insurance Scheme (NDIS) is a government-funded program that provides financial assistance to people with disabilities.
You may also be eligible for government benefits such as the Disability Support Pension (DSP) or Carer Allowance. Private funding is another option that can be used to cover the cost of services not covered by government benefits.
Do I qualify for disability support?
To qualify for disability support, you must have a physical, intellectual, or psychiatric condition that limits your ability to participate in day programs and activities. You will also need to provide proof of your condition from a medical professional.
How can I apply for disability support?
If you think you may be eligible for disability support, the first step is to contact a support provider to discuss your needs. They will assess your eligibility and help you to develop a care plan.
An individual must have a severe disability as a consequence of permanent impairment (physical, intellectual, cognitive, neurological, visual, or psychosocial) in order to receive an NDIS plan and assistance.
